Last Updated: [11/23/2025]

Welcome to MitaCell Wellness USA, LLC (“MitaCell,” “we,” “us,” “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website located at https://mitacellusa.com (the “Site”), and all purchases, orders, and interactions with our products and services (collectively, the “Services”).

By using our Site or purchasing our products, you agree to these Terms. If you do not agree, you must not use the Site.

1. Use of the Site

You must be at least 18 years old to use our Site or purchase products. By using our Site, you represent that you meet this requirement.

You agree not to use the Site:

• For unlawful purposes
• To violate any laws or regulations
• To interfere with the functioning of the Site or security features

2. Product Information & No Medical Claims

Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Statements on the Site have not been evaluated by the FDA.

Individual results may vary. Always consult your healthcare provider before using dietary supplements, especially if pregnant, nursing, taking medication, or under medical supervision.

3. Orders & Payment

By placing an order, you agree that:

• All information you provide is accurate and complete
• You are authorized to use the payment method provided
• MitaCell has the right to refuse or cancel any order

Pricing, promotions, and availability may change without notice.

4. Shipping

Shipping options, delivery timeframes, and service availability vary by region.

Once packages are marked as delivered by the carrier, MitaCell is not responsible for lost or stolen packages. Customers must contact the carrier for claims.

5. Returns & Refunds

All refunds and returns must follow our Refund Policy, incorporated into these Terms.

6. Intellectual Property

All content on the Site—including text, logos, graphics, product names, and media—is the property of MitaCell Wellness USA, LLC and protected by copyright, trademark, and other laws.

You may not reproduce, distribute, or use any content without written permission.

7. Limitation of Liability

To the fullest extent permitted by law, MitaCell is not liable for:

• Any indirect, incidental, or consequential damages
• Any health outcomes related to supplement use
• Any website errors, interruptions, or data loss

Your sole remedy for dissatisfaction with the Site or products is to discontinue use.

8. Indemnification

You agree to indemnify and hold harmless MitaCell, its officers, employees, and affiliates from any claims arising from:

• Your use of the Site
• Your violation of these Terms
• Your purchase or use of our products

9. Third-Party Links

The Site may contain links to third-party websites. MitaCell is not responsible for the content, policies, or practices of external sites.

10. Privacy

Your use of the Site is governed by our Privacy Policy, incorporated into these Terms.

11. Changes to Terms

We may update these Terms at any time. The date above reflects the latest revision. Continued use of the Site signifies acceptance of updated Terms.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

13. Contact Us

MitaCell Wellness USA, LLC
https://mitacellusa.com
150 Paularino Ave, Suite D-170
Costa Mesa, CA 92626
Email: orders@mitacellusa.com
Phone: 307-998-8066

REFUND & RETURN POLICY

Last Updated: [MM/DD/2025]

Thank you for choosing MitaCell Wellness USA, LLC. We want you to be fully satisfied with your purchase. Please read our Refund & Return Policy carefully.

1. 30-Day Satisfaction Guarantee

We offer a 30-day customer satisfaction window from the date of delivery.

If you are not satisfied with your product, you may request:

• A refund
• A store credit
• A replacement product

Products must be returned or reviewed according to the guidelines below.

2. Eligibility for Returns

To qualify for a return or refund:

• The request must be made within 30 days of receiving your order
• You must provide proof of purchase
• Products must be in original or reasonable condition

We reserve the right to deny refunds for:

• Products damaged due to misuse
• Products returned after 30 days
• Items purchased from unauthorized sellers

3. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Final sale items
• Open or significantly used products (case-by-case approval may apply)
• Items purchased at retail partner stores (must request refund from the store where purchased)

4. Damaged, Defective, or Incorrect Items

If you receive a product that is:

• Damaged
• Defective
• Incorrect

Contact us within 7 days of delivery and we will replace the item at no cost.

Please provide:

• Order number
• Description of the issue
• Photo(s) 

5. Refund Process

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method
• Refunds may take 5–10 business days to appear depending on your bank

Shipping fees are non-refundable, unless the error was ours.

6. Return Shipping

Customers are responsible for return shipping costs unless:

• The product arrived damaged or defective
• We sent the wrong item

We recommend using a trackable shipping service.

7. Subscription Orders

Subscription orders can be cancelled at any time before the next billing date.

Refunds follow the same 30-day policy.

8. Unauthorized Resellers

Refunds and returns are not accepted for products purchased from unauthorized sellers or third-party marketplaces not approved by MitaCell.

9. How to Start a Return

To initiate a return or refund:

📧 orders@mitacellusa.com
📞 307-998-8066

Provide:

• Full name
• Order number
• Reason for return
• Photos if applicable

A team member will guide you through the next steps.